Contact/FAQ

ENQUIRIES

CHRISTMAS TREES – If you have an enquiry regarding trees, wholesale trees or large display trees please email trees@thetreebarn.co.uk or call 01491 614079

CHRISTMAS SHOP – Please email jane@thetreebarn.co.uk for any queries or for anything more urgent please leave a message 01491 614206 and we will return your call as soon as possible.

SEASONAL WORK AT THE TREE BARN
Please email trees@thetreebarn.co.uk if you are interested in weekend work and are fit and strong to help with Christmas trees from the end of November to mid December.

Please email jane@thetreebarn.co.uk if you are interested in retail work in the Christmas Shop.

We start in September unpacking and pricing but take on more Elves once the shop opens. Full or part time work may be available including some weekend work. Wreath making and decorating Elves are also often needed, (this is hard work on the hands!)

WHAT SAFETY MEASURES HAVE WE TAKEN FOR CHANGES COVID-19?

  • Introduced online ordering of trees for delivery.
  • We encourage shopping during the week, plus late nights on Thursdays and Fridays to lessen the crowds at weekends.
  • Increased floor space where possible in Christmas shop to support social distancing.
  • Restricted numbers of people in the shop during peak times.
  • Extra outside tills in the Tree Barn to enable paying for trees/stands/wreaths/mistletoe without needing to go into shop.
  • All shop elves wear protective face coverings and hand sanitiser units have been installed at various points.
  • We encourage all customers to wear face coverings and respect social distancing rules.
  • Removed the coffee table and seating area in the shop with a view to recruiting an outdoor coffee van for takeaway drinks and snacks.

FREQUENTLY ASKED QUESTIONS

Q: Do we rent out Pot-Grown/living trees?

A: We do not offer a ‘Tree Hire’ service.

Q: Do we rent out Pot-Grown/living trees?
A: We do not offer a ‘Tree Hire’ service.
Q: Do we deliver?
A: Yes we do!
Q: Do we have a cafe?
A: NEW for 2020 – watch this space!… coffee truck talks are in progress!
Q: Do we take credit cards?
A: Yes, most credit / debit cards except American Express.
Q: Do we allow dogs?
A: Dogs are welcome in the area where we sell the trees but not permitted in the Christmas shop unless carried. Apologies for any inconvenience.
Q: Do we have wheelchair access?
A: A wheelchair can reach most parts of the shop and for a more enjoyable experience, we suggest coming during the week as weekends can get very busy. Apologies, but we only have one loo and it is not a disabled loo.

OPENING TIMES

SHOP

Everyday from 29th October 2022 until 12pm on Christmas Eve:

9am – 5:30pm,

plus late nights every Thursday and Friday until 7:30pm

TREE BARN

Everyday from end of November (date TBC) until 12pm on Christmas Eve:

9am – 5:30pm,

plus late nights every Thursday and Friday until 7:30pm

OFFICE

Outside of the Christmas season (November-December), the office is manned 1 day a week. Please contact us by email and we will endeavour to respond as soon as possible.

Click for Delivery of Trees